Work slows down between the people doing it.

• →A closed sale sits for a day before ops even knows it exists.
• →Context gets lost between the person who sold the work and the person who delivers it.
• →Status updates depend on someone remembering to send a message.
• →The same handoff fails differently depending on who’s working that day.

Each team optimized its own process. Nobody was ever responsible for the seam between them: the moment a deal becomes a job, or a job becomes an invoice. Handoffs default to whatever informal channel is fastest, a Slack message, a forwarded email, a hallway conversation.

Every handoff that depends on a person remembering to act is a place work can silently wait. Customers notice the delay even when nobody internally does, because from their side "it fell through the cracks" and "someone forgot" look identical.

• →A status meeting to catch what fell through.
• →A shared spreadsheet tracking handoff status.
• →Asking people to "communicate better."

Name who owns each side of the handoff and what "done" looks like for the sender and "received" looks like for the receiver. Automating a handoff nobody owns just moves the ambiguity faster.

• →Triggering the next step the moment the prior one is marked complete.
• →Notifying the receiving team automatically, with the context attached.
• →Flagging handoffs that have sat past a defined window.

• →Judgment calls on incomplete or unusual handoffs.
• →Direct communication when something genuinely needs a conversation.

We map the handoff itself (trigger, owner, required information, and what "received" means), then build the connection so work moves automatically and only the exceptions land on a person.