Dispatchers should manage exceptions. Not rebuild the schedule by hand.

• →The schedule is rebuilt from scratch each morning in a spreadsheet or on a whiteboard.
• →Technician skill and job requirements aren’t matched systematically, leading to callbacks.
• →A cancellation late in the day means manually re-threading the rest of the route.
• →Customer time windows get promised without checking real capacity.

• →Generating a first-pass route based on skill, location, and job requirements.
• →Re-threading the remaining schedule automatically when a job cancels or runs long.
• →Surfacing capacity in real time so CSRs don’t oversell time windows.

• →Final judgment on true exceptions: a technician emergency, an unusually complex job.
• →Customer-facing conversations about schedule changes.

We do not imply full autonomous dispatch. The system proposes a route; the dispatcher approves or adjusts it, and true exceptions (emergencies, complex jobs) always route to a person.

The field-service platform’s dispatch board is authoritative for the live schedule. Routing logic reads from it and writes proposed changes back, not a parallel plan.

Build routing logic that proposes a schedule against skill, location, and time windows, with a dispatcher approval step and automatic re-threading on cancellations or delays.

Estimate using: minutes spent per day manually building or re-threading the schedule x working days per year x the dispatcher’s loaded hourly cost, plus any measurable callback cost from skill mismatches.