Your operations team should manage exceptions. Not rebuild the plan every morning.

• →The plan gets assembled by hand in a spreadsheet every morning.
• →A late change (delay, cancellation, new order) means manually re-threading the remaining plan.
• →Capacity and geography aren’t checked systematically, leading to inefficient routes.
• →Customer-facing ETAs are promised without checking real plan capacity.

• →Generating a first-pass plan against capacity, geography, and job requirements.
• →Re-threading the remaining plan automatically when something changes mid-day.
• →Surfacing real-time capacity so CSRs quote accurate ETAs.

• →True exceptions: equipment failure, weather, a driver emergency.
• →Customer negotiations on service-level tradeoffs.

The system proposes the plan; the operations lead approves or adjusts it. This is not full autonomous dispatch. It removes the manual rebuild, not the human decision.

The TMS or dispatch board is authoritative for the live plan. Routing logic reads from it and writes proposed changes back.

Build routing logic that proposes a plan against capacity and geography, with an operations-lead approval step and automatic re-threading on mid-day changes.

Estimate using: minutes spent per day manually building or re-threading the plan x working days per year x the dispatcher’s loaded hourly cost.