Workiz + Birdeye: Automated Review Collection & Monitoring

Overview

Automatically request and collect reviews across Google, Facebook, and 150+ platforms after Workiz job completion using Birdeye reputation management platform.

What Gets Automated

1. Automated Review Requests: SMS/email sent 2-4 hours after Workiz job marked complete
2. Multi-Platform Collection: Customer selects where to leave review (Google, Facebook, Yelp, etc.)
3. Review Monitoring: Real-time alerts when new reviews posted across all platforms
4. AI Response Generation: Draft responses in your brand voice for all reviews
5. Sentiment Tracking: Monitor customer satisfaction trends and identify service issues
6. Competitive Analysis: Benchmark your reviews against local competitors
7. Location Management: Separate review profiles for multi-location businesses

Benefits

• Generate 20-35 new reviews per month automatically
• Respond to 100% of reviews with AI-assisted drafting
• Improve average rating from 4.2 to 4.7+ stars typically
• Save 3+ hours/week not manually requesting and monitoring reviews
• Win more bids with recent, authentic review volume
• Monitor competitors to identify market gaps and opportunities

How We Implement

1. Connect Workiz completed jobs to Birdeye review requests
2. Configure SMS and email templates with your branding
3. Set review request timing (immediately, 4 hours, 24 hours, custom)
4. Enable AI response drafting with brand voice training
5. Set up approval workflow for negative review responses
6. Configure weekly reputation performance reports
7. Set up multi-location review management (if applicable)

What You Need

• Workiz subscription with job completion tracking
• Birdeye account (starts at $299/month)
• Claimed and verified Google Business Profile
• Facebook Business Page (if requesting Facebook reviews)
• Brand voice guidelines for AI-generated responses

Typical Setup Time

3-4 business days from kickoff to first automated review requests.

Review Request Best Practices

• Timing: Send within 4 hours of job completion while experience is fresh
• Channel: SMS has 98% open rate vs 20% for email
• Simplicity: 2-click process (rate, then write review)
• Gratitude: Thank customers in advance, don't incentivize

AI Response Examples

5-Star Review: "Thank you for the glowing review, Michael! We're thrilled David provided excellent service on your water heater installation. We appreciate your business and look forward to serving you again."

1-Star Review: "We sincerely apologize for the scheduling confusion and delayed response. This falls short of our standards. Please contact me directly at (555) 123-4567 so I can personally make this right. - John Smith, Owner"

Real-World Results

Plumbing company in Miami went from 43 Google reviews to 184 reviews across all platforms in 8 months using Workiz + Birdeye. Average rating improved from 4.1 to 4.8 stars. Inbound lead volume increased 47% during same period. Attributed 23 new jobs directly to improved online reputation.

Cost Analysis

Birdeye: $299/month base + $50/location for additional locations = ~$8-12 per new review Compare to hiring admin to manually request reviews: 8+ hours/month at $18/hr = $144/month (and less effective)

Compliance & Ethics

All requests comply with Google and FTC guidelines:

• No incentives or compensation for reviews
• Clear opt-out instructions
• Honest request without filtering (good and bad reviews welcome)
• No review gating (asking satisfied customers first)