Twilio: Automated SMS Communications & Customer Engagement

Overview

Automatically send SMS messages and engage customers through text for higher response rates.

Steps

1. Trigger: HubSpot – New Lead Created
2. Send Welcome SMS: Twilio – Send Welcome Message with next steps
3. Appointment Reminders: Twilio – Send SMS Reminders 24hr before
4. Follow-up Messages: Twilio – Send Follow-up SMS after service
5. Customer Feedback: Twilio – Request Feedback via SMS
6. Response Handling: Twilio – Route Responses to appropriate team member

Tip

Use Twilio's two-way messaging to allow customers to respond to your SMS messages and automatically route their responses to the right team member.