Jobber + Twilio: Automated Customer Notifications & Updates

Overview

Send automated SMS notifications to customers for appointments, service updates, and follow-ups using Jobber job data and Twilio messaging.

What Gets Automated

1. 24-Hour Appointment Reminders: SMS sent day before scheduled service
2. On-the-Way Notifications: SMS when crew departs for customer location
3. Service Completion Updates: SMS when job finished with invoice link
4. Weather Delay Alerts: Automatic notifications if outdoor service postponed
5. Recurring Service Reminders: SMS before next scheduled maintenance visit
6. Two-Way Messaging: Customers can reply to confirm, reschedule, or ask questions

Benefits

• Reduce no-shows by 75% with timely SMS reminders
• Improve customer satisfaction with proactive communication
• Save 2+ hours/week on reminder phone calls
• Better schedule efficiency with fewer gaps from cancellations
• Increase rebooking rate with automated follow-up after service

How We Implement

1. Connect Jobber scheduling data to Twilio SMS API
2. Customize SMS templates for each notification type
3. Set timing triggers (24hr before, 1hr before, on completion)
4. Configure two-way messaging inbox for crew responses
5. Add weather API integration for delay notifications (optional)
6. Test with 10-15 upcoming jobs before full rollout

What You Need

• Jobber account with scheduled jobs
• Twilio account ($0.0079 per SMS)
• Phone number registered with Twilio ($1/month)
• Customer mobile numbers in Jobber

Typical Setup Time

2-3 business days from kickoff to live notifications.

Real-World Results

Lawn care company in Orlando reduced no-shows from 12/week to 2/week after implementing automated SMS reminders. Saved 3+ hours/week previously spent on confirmation calls.